Delivery & Returns
We offer free carbon neutral delivery within the United Kingdom on all orders over £150. For orders below £150 there is a small delivery charge to contribute to the costs of postage and packing. There may be a surcharge imposed by our couriers for deliveries to Northern Ireland and off the mainland. For standard shipping, orders will usually be delivered to you within 2-3 working days. If you have a specific delivery need, please add a note during checkout and we'll do our best to accommodate. We aim to deliver with the lowest possible impact on the planet, including by reusing wine boxes where we can, and transporting your wine by a zero carbon method where possible. For any residual CO2e emissions involved in getting your wine to you, we don't just carbon offset, we sequester more carbon than is emitted, to ensure your wine is overall climate positive, from grape to glass. Specific questions are answered below.

Delivery

We prioritise delivering your wines in the quickest possible time. Our standard delivery service is 24hrs, Monday to Friday between 8am and 8pm, when ordered by 3pm the day before. Orders received after 3pm will be delivered within 48hrs.
Orders to outlying areas will take 3 business days.

These include:
Scottish Highlands and Islands: AB31 – AB56, PA20 – PA78, PH20 – PH99, FK17 – FK21, KA 27 – KA28, PH15 – PH18, HS1 – HS9, IV, KW0 –KW17, and ZE
Northern Ireland: BT1 – BT94
Isle of Man: PO30 – PO41
Isles of Scilly: TR21 -TR25

• Delivery is free on all orders above £150 or greater and delivered Mon-Fri.
• Delivery costs £7.49, per case, when the order value is less than £150 and delivered Mon-Fri.
• Delivery costs £12.49, per case, for all orders requiring a Saturday delivery, irrespective of value.
• Delivery costs £10.00 to all postcodes in The Highlands, Islands of Scotland, Northern Ireland, Isle of Man and Isles of Scilly.

Yes, we do deliver on Saturdays if your order is placed after 3pm on the Thursday or before 3pm on the Friday (and the Saturday delivery option is selected).
Delivery costs £12.49, per case, for all orders requiring a Saturday delivery, irrespective of value.

Our courier partner, DHL, deliver to all postcodes in mainland UK. We do not deliver to the Republic of Ireland.
Orders to outlying areas will take 3 business days.

These include:
Scottish Highlands and Islands: AB31 – AB56, PA20 – PA78, PH20 – PH99, FK17 – FK21, KA 27 – KA28, PH15 – PH18, HS1 – HS9, IV, KW0 – KW17, and ZE
Northern Ireland: BT1 – BT94
Isle of Man: PO30 – PO41
Isles of Scilly: TR21 -TR25

Our courier partner, DHL, will try to re-deliver 24hrs after the first attempted deliver however if you’re not in the second time they will leave a note for you to collect your parcel at the nearest collection point.

Should your order not arrive within the given timeframe or has gone missing, please contact our customer service centre at hello@wineandearth.com as soon as possible and we’ll track your parcel for you and confirm the new delivery date.

Yes, customers can send orders to a different address? You will be able to choose this option when checking out when asked for the shipping address. Simply uncheck “Use shipping address as billing address” and fill in the address that you wish to have the order sent too.

Returns

You may cancel your order within 14 days from the date you receive your wine, provided that all of the bottles are unopened and intact.

To cancel your order please contact our customer service centre and we will be happy to assist with the cancellation process and arrange for the order to be collected.

We will refund the price of the wine once it has been collected, returned to our warehouse and is in the same condition when shipped. You will not be charged for the return shipping cost.

Should you wish to amend any details on your order, please contact our customer service centre and we will be happy to assist with any changes you wish to make, provided the order has not left our warehouse.

Gift vouchers purchased are refundable within 14 days of purchase, though only back to the original purchaser and all refunds will be processed back to the original payment method used to purchase the gift voucher.

We will do our very best to ensure your wines arrive in pristine condition. Should your order arrive damaged or incorrect in any way, please contact our customer service centre and we will make sure rectify the situation. Please email a picture of the damaged wines to hello@wineandearth.com.

When opening a bottle and you find that it is corked or tainted, please let us know and we will credit your account with the full amount you paid for that bottle. Please be specific about the wine when contacting us, providing the name of the producer, name of wine and vintage.

Unfortunately, as we work with small producers they do run out of product from time to time. This particularly happens at the end of one vintage and the beginning of the next. If a particular wine you love is out of stock, why not take the opportunity to try a new wine from the same producer or a similar style wine.

Should we run out of a wine before we’re able to stop any further sales online, we will replace the wine with a similar style that we think you’ll enjoy at an equal or greater value to the bottle you bought.

If you are not satisfied with the wine please contact our customer service centre to tell us why and we’ll be happy to credit you for the wine and suggest a replacement bottle.